Final Sale Large Furniture Policy
All vanity purchases are final sale large furniture items. We do not accept returns or refunds for change of mind, buyer’s remorse, incorrect room fit, color preference, room mismatch, delivery access issues, assembly difficulty, or failure to measure before ordering.
Customers must confirm before purchase that the product dimensions are suitable for their room, doorway, hallway, elevator, stairs, and delivery path. The vanity set dimensions are 80 cm wide x 36 cm deep x 130 cm tall.
Damage, Missing Parts, or Incorrect Item Claims
Damage, missing parts, or an incorrect item must be reported within 48 hours of delivery. Claims submitted after 48 hours may be denied.
To review a claim, we require clear photos of:
- the shipping box and all outer packaging;
- the shipping label;
- the full product;
- the damaged, missing, or incorrect part; and
- all protective packaging material inside the box.
Original packaging must be kept until the claim is fully resolved. Claims may be denied if the original packaging is discarded before review.
Used, Assembled, or Modified Items
Items that have been assembled, installed, used, modified, damaged after delivery, or returned without original packaging are not returnable except where a remedy is required by law or approved in writing by Prestige Vanity.
Return Authorization Required
Unauthorized returns will not be accepted. A return authorization number must be requested and approved in writing before any item is sent back. Items sent back without written authorization may be refused.
Approved Remedies
For approved damage, missing part, incorrect item, or defect claims, Prestige Vanity may provide replacement parts, repair support, an exchange, a partial refund, or a refund where required by law. The remedy will depend on the issue and the information provided.
Approved Non-Defective Return Exceptions
Non-defective return exceptions are not guaranteed. If Prestige Vanity approves a non-defective return exception in writing, the item must be unused, unassembled, in original packaging, and in resellable condition. The customer is responsible for return freight/shipping costs, and the return may be subject to a 35% restocking fee.
Failed Delivery, Refused Delivery, and Access Issues
Customers are responsible for providing a complete and accurate delivery address and making sure the delivery location can accept the item. Wrong address details, missed delivery appointments, refused delivery, no building access, elevator restrictions, stairs/hallway restrictions, or the item not fitting through the entryway may result in redelivery fees, storage fees, return freight charges, or other carrier charges.
Legal Rights
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection laws.